Premium Scents, Inspired by Passion.

Name: Scentitude Online
Telephone: 08098888483

Explore the world of Perfumes & Pure Oil perfumes with Scentitude Online. Enjoy authentic, high-quality products at competitive prices, with nationwide delivery available. Trust Scentitude Online for a satisfying and convenient fragrance shopping experience. Don’t trust us? Pay on delivery. Simple.

08098888483

Return Policy

Store/Return Policy

Scentitude Return Policy

Effective Date: 14-12-2024

At Scentitude Online, we aim to ensure that you are completely satisfied with your purchase. If you are not, this Return Policy outlines the conditions under which items can be returned, refunded, or exchanged.

1. Returns

You have 24 hours to return an item from the date of purchase.

To be eligible for a return:

The product must be unused, still in its original packaging, and in the same condition as when you received it.
You must provide the original receipt or proof of purchase.

2. Refunds

Once we receive your returned item, we will:

Notify you of its receipt.
Inspect the item to ensure it meets the eligibility criteria.

If the return is approved:

A refund will be processed to your original method of payment.
Depending on your card issuer’s policies, the refund may take several days to reflect in your account.

If the return is rejected:

The item will be returned to you, and no refund will be issued.

3. Exchanges

We currently do not offer exchanges. If you wish to get a different product, you must initiate a return for the eligible item and place a new order for the desired product.

4. Damages and Issues

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect:

Notify us within 24 hours of receiving the product.
Contact us at scentitude.ng@gmail.com or 08098888483 with proof (photos or videos) of the issue.

We will evaluate the situation and may offer a refund or replacement at our discretion.

5. Exceptions

The following items are non-returnable:

Opened or used products.
Products that are not in their original condition or packaging.
Items purchased as part of clearance or final sale promotions.

6. Shipping for Returns

Customers are responsible for the shipping costs of returning an item.
Shipping costs are non-refundable and will be deducted from your refund if applicable.
We recommend using a trackable shipping service to ensure the item reaches us safely.

7. Contact Information

If you have any questions about your return, refund, or the status of your item, please contact us:

Email: scentitude.ng@gmail.com
WhatsApp: 08098888483

We are here to help clarify any concerns you may have.

Welcome to Scentitude Online, a premium fragrance business located in Abuja, Nigeria, and dedicated to providing exceptional fragrances to our domestic clients. We pride ourselves on offering a diverse range of high-quality fragrances, and we are committed to producing an even wider variety of scents to cater to our growing customer base.

Our vision is to be the leading perfume and fragrance retailer and producer in Abuja, Nigeria, and beyond. To achieve this, we believe that retaining our customers is a crucial aspect of our business. We have implemented a range of strategies to ensure our customers remain delighted with our products and services. This includes our commitment to employing the best customer service executives who are adept at handling orders, promptly addressing complaints and inquiries, and providing a listening ear to our clients for feedback that will help us progress.

At Scentitude Online, we are passionate about delivering premium fragrances to our customers. We believe that fragrance is an essential part of our daily lives, and we are committed to helping you find the perfect scent to suit your lifestyle. With our focus on customer satisfaction and superior customer service, you can be confident that you are receiving the best possible experience when you shop with us.

Thank you for considering Scentitude Online for your fragrance needs. We look forward to serving you

"Scents heavenly, the Mysterious Ambergris sample blew out the bunch!"

KACHI

BLEU DE CHANEL | ADDICTIVE AMBERGRIS | SAUVAGE | MYSTERIOUS AMBERGRIS SAMPLE

"Love doing business wiht you Chief, got it thanks!"

ONOCHIE

ASAD LATTAFA

"Thank you for the incredible service, The perfume arrived in perfect condition, and I was impressed by the quality of the packaging it felt luxurious and well thought out. The mysterious Ambergris itself is absolutely stunning🔥"

ABBATI

MYSTERIOUS AMBERGRIS

The perfumes are Amazing!!! I need 2 more of each please!

HILDA

KHAMRAH | KHAMRAH QAHWA

Mohammad Alkali

Founder

Mohammad, the founder of Scentitude Online, is an experienced perfume and fragrance enthusiast with a deep passion for exceptional fragrances. He holds a Bachelor of Science degree in Environmental Health and Safety from Abu Dhabi University.

With his extensive knowledge and expertise, Mohammad is committed to providing the best possible fragrance selection to his customers in Abuja, Nigeria. Under his leadership, Scentitude Online is dedicated to delivering outstanding customer service, ensuring that customers receive high-quality products and a superior shopping experience.

Whether you are searching for a signature scent for yourself or looking for the perfect gift for someone special, you can trust Scentitude Online to deliver an exceptional experience. Thank you for considering Scentitude Online for your fragrance needs.

08098888483

scentitude.ng@gmail.com

www.scentitude.company.site

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